Beauty for Real is a separate site than ours. You probably ordered your makeup from https://www.beautyforreal.com/.
Their support is great! You can go to the website and at the bottom you will see customer service links.
You will also see a Contact Us area.
Here is a screenshot of where to find it on the Beauty for Real website.
Their phone number is: 1.877.884.9222
Their email is: firstname.lastname@example.org